• Patients will be required to follow all health and safety rules laid out by the practice.
• All aspects of your treatment and information will be treated and protected and kept confidential in accordance with the General Data Protection Regulations 2018.
• Patients will be required to complete a medical history before arriving for their first appointment. It is the patients’ responsibility to inform us of any change to their medical history and contact details.
• The team at Shrewsbury Orthodontic Centre will be professional and courteous when we look after you. Rudeness and abusive behaviour will not be tolerated. Any patient showing aggression towards a member of the team will be asked to leave and discharged from our care with immediate effect.
• Written orthodontic treatment reports and quotes are valid for 6 months from the date of publication.
• In exceptional circumstances, should it occur that we need to change the plan or costings of your orthodontic plan or costings, we will inform you at the earliest opportunity.
• It is important that you comply with the orthodontist’s requests in order to improve and maintain your dental health, otherwise this may compromise your treatment outcome or we may have to discontinue your treatment.
• Prior to any orthodontic treatment commencing an orthodontic consent form to treatment needs completing. The orthodontist will explain the risks and benefits of treatment and give you the opportunity to ask any questions.
• It is important to continue seeing your dentist on a regular basis for your general oral health, whilst having orthodontic treatment at Shrewsbury Orthodontic Centre.
• We have a number of payment plans available, including monthly payments, please give the practice a ring to discuss these options further.
• With the monthly finance option there is a legal requirement for a 14 day cooling off period. This gives you the opportunity during this time to cancel your finance agreement without a penalty.
• If part way through treatment either the patient or orthodontist cannot complete the agreed orthodontic treatment, a refund may apply after consultation.
• Shrewsbury Orthodontic Centre, 9 St Mary’s Place, Shrewsbury SY1 1DZ. Telephone 01743 344921. Arc Orthodontics Limited trading as Shrewsbury Orthodontic Centre is a credit broker not a lender and is authorised and regulated by the Financial Conduct Authority, 682502. Registered in England & Wales No. 06468825. Registered Address: 7-9 The Avenue, Eastbourne, Sussex BN21 3YA.
Where required by law, loans will be regulated by the Financial Conduct Authority and the Consumer Credit Act 1974.
Medenta Finance Limited, authorised and regulated by the Financial Conduct Authority No: 715523. Registered in Scotland, No: SC276679. Registered address: 50 Lothian Road, Festival Square, Edinburgh, EH3 9WJ. Tel: 01691 684175. Medenta act as a credit broker, not the lender and will introduce businesses to V12 Retail Finance Limited for which they will receive a commission. The amount of commission will vary depending on the product chosen and amount borrowed.
V12 Retail Finance Limited is authorised and regulated by the Financial Conduct Authority. Registration number:679653. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH. Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ. V12 Retail Finance Limited act as a credit broker, not a lender, and only offers credit products from Secure Trust Bank PLC for which they will receive a commission, the amount will vary depending on the amount of credit taken out but will not vary depending on the product chosen. Secure Trust Bank PLC trading as V12 Retail Finance is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH.
• Once your appliances have been removed, we maintain the result for 1 year from when the date they were removed (if your retainers are cared for as advised).
• Fixed and Removable retainers are guaranteed for 12 months following the completion of active treatment. The guarantee does not include failure to use advised cleaning products, manhandling appliances, breakage due to trauma, the placement of new fillings, nail-biting, exposed edges of restorative work or receding gums.
• The orthodontist holds clinical responsibility for your treatment plan and duty of care whilst you are a registered patient of the orthodontic centre.
• Once orthodontic treatment has been completed and teeth have been aligned, there is no guarantee that teeth will not move back, as teeth and soft tissues have a memory and may move back. Retainer wear is necessary for a lifetime, as the body is continually changing and maturing. Changes in the position of lower front teeth are particularly common if the retainers are not continually worn on a part-time basis to prevent this (this is called relapse). If relapse has occurred and further treatment is required this will incur an additional fee.
• Any retainers lost or damaged beyond repair, will incur a fee, which is payable when booking the appointment to reserve the appointment.
• As per our cancellation policy we require 48 hours’ notice for any cancellation of appointments, otherwise a charge will be applied. However, we understand that sometimes you need to cancel your treatment and appointments. You may be entitled to a refund of the cancellation fee or for your deposit amount paid if:
• You have given 48hours notice when cancelling.
• Emergency medical situations.
• Treatment has not been started already.
• There are no associated fees (for instance laboratory work).
All refund requests must be in writing for approval. Please email us on dental.v12220@nhs.net. A senior member of the team will be in touch to discuss and if appropriate, process a refund within 7 working days.
• We encourage feedback, positive and negative from patients and visitors, this allows us to continually review and improve our service quality. You can leave feedback with a member of our team verbally, via email, via our practice website, google reviews or Friends and Family submissions.
• If you have a complaint, please inform us as soon as possible or email us at dental.v12220@nhs.net so we can discuss and address any concerns. A copy of our Complaints Policy is available on request or found at the footer of the website.
The team at Shrewsbury Orthodontic Centre is delighted you have chosen to have treatment here and we are looking forward to working with you to achieve that beautiful smile.
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